These guidelines are not currently binding in our salon with the easing of Covid legal restrictions on the 24th of February 2022. However, we are keeping them on our website for the time being in case there should be future government recommendation to implement them again.

Health and Safety Guidelines – COVID-19

PLEASE READ THIS THROUGH CAREFULLY BEFORE COMING TO YOUR APPOINTMENT

Our aim is to do everything we possibly can to protect the health and safety of our clients and staff whilst maintaining a viable business. We hope these guidelines will re-assure clients and help everyone look forward to their next visit to the salon with pleasure and peace of mind.

If you have any questions or concerns please do not hesitate to contact us here, via Facebook, or on 01432 370006. We will be very pleased to help you.

HOW WE WILL TAKE CARE OF YOU

1. Staff will act responsibly if they have symptoms of ill health and will continue to bear in mind the health and well-being of colleagues and clients.
2. Clients will be seated at consoles distanced from other clients, or between screens and in separated cubicles at the washstands.
3. Appointment times are staggered so that as much as possible clients can arrive and depart separately.
4. Console surfaces, chairs and salon equipment will be thoroughly cleaned and disinfected before each service and the salon deep cleaned at the end of each day.
5. Stylists will wear face masks, disposable gloves and disposable aprons and will use disposable towels. They will wash their hands and disinfect their equipment before and after every client.
6. There is a “cough screen” at reception and screens between the washbasins
7. The washroom has an anti-bacterial soap dispenser and paper towels. There are tissues and hand sanitiser available at each console.
8. Staff will be wearing face masks and we would be very grateful if clients would kindly do the same. But this is no longer obligatory. Clients will be covered by a disposable cape and will be seated close to ventilation.
9. All staff have been trained in correct disinfecting methods and will adhere to correct social distancing policy within the salon at all times.
10. There have been some hearsay reports in the news of allergic reactions to hair dye after a Covid infection. These appear to be isolated occurrences. However, just to be on the safe side, if you are a regular client who attends the salon for colour services and you become infected with Covid we recommend that, once you are fully recovered, you ring the salon and book in for a patch test at reception before your next colour appointment.
11. We would like to make clients aware that, if you wish to change to a new hair dye colour, even if you are a regular client you will need to have a patch test done for this new colour please at least 48 hours before your colour appointment. It is no longer possible for stylists to change your hair colour at a moment’s notice. New colours must be tested first. Please phone our receptionist if you think you want to make a hair colour change. She can then arrange for a stylist to give you a call over the phone for a virtual consultation and arrange a new patch test for you if necessary.

CHANGES TO OUR PROFESSIONAL SERVICE

1. 1. Prior to their actual appointment, colour clients may be asked to have a virtual consultation with their stylist on facetime or over the phone to save salon time and to allow for preparation. New colour clients and clients needing to update their patch test will still be asked to come into the salon.
      PLEASE NOTE – if you have applied any colour to your hair at home you will need to book a consultation in the salon at least 2 days before before your actual colour appointment please. You will need to have a skin patch test done and possibly a hair strand test too so that your stylist can be absolutely sure how your hair and skin will react to adding new colour on top of your home colour. For your health & safety a stylist will not be able to proceed with a colour appointment if she finds that you have coloured your hair yourself, have not informed us of this and consequently a recent patch test has not been done in the salon.
   2.  Each client will be asked to pay a surcharge of £2.50. Salons have to purchase all their own PPE with no government assistance and set aside 15 minutes after each client to clean. Unfortunately this is not an extra cost the salon can bear.  The time needed to thoroughly disinfect stations after each client has resulted in a reduction in the number of clients we can serve and a considerable loss of revenue.
   3. Re-booking of appointments and payment will usually be done at the styling chair via your stylist, rather than at reception.
   4. We prefer clients to pay with a card please but we will accept cash where a card is not convenient.

HOW YOU CAN PLEASE TAKE CARE OF US

1. Please do not attend your appointment if you feel unwell or are suffering from any symptoms which are not part of your normal experience. There will be no cancellation charges if you have to cancel for ill health or Covid symptoms and we will be pleased to re-schedule your appointment for you.
2. Regrettably, there can be no hugs.
3. Please arrive at the agreed time. There is now no waiting area. If you are early you may have to wait outside. If you are late, your service may have to be adjusted so that the next client isn’t kept waiting.
4. Staff would be grateful if you would kindly wear a face mask in the salon please.
5. When you arrive outside the salon please ring the doorbell and wait for our receptionist to come and let you in. Please comply with her guidance.
6. To protect our staff, before coming in for a dry cut, a fringe cut or a colour consultation, clients should first please wash their hair at home within 24 hours of their appointment. Stylists reserve the right to cancel the appointment of any client for a dry cut or colour service whose hair is not freshly washed. Clients coming in for a colour service should wash their hair the day before please.
7. Please come to your appointment alone. Children who have an appointment may be accompanied by one parent only but regrettably not by other children.
8. Please speak forward to the mirror when talking to your stylist and please maintain silence when downstairs at the washbasins. If you have reason to feel particularly vulnerable, then limiting conversation to a minimum will reduce the exchange of air particles to a minimum and therefore reduce risk.
9. Please bring as little as possible into the salon. Please do your shopping after, not before your visit, if possible.

We thank you very much for complying with our guidelines and we look forward to seeing you in the salon